Field Service Manager

Responsible for managing Compressed Air Service Parts and Service Operations, including budget and expenses, customer complaints, and employee evaluations.

Requirements

• Manage budget and expenses
• Resolve customer complaints
• Control Shop & Field Service maintenance
• Ensure productive scheduling and dispatching of all service technicians
• Monitor work order closings
• Monitor all warranty work orders
• Ensure compliance of all corporate policies
• Perform employee evaluations
• Schedule all needed training classes
• Prepare annual service and parts department budget and objectives
• Provide technical assistance
• Maintain managerial contact and support for technicians
• Coordinate with the sales department
• Assist the sales department with special projects and technical problems
• Work with various departments within the company
• Ensure maintenance of company credit policies
• Conduct informative department meetings
• Serve as prime liaison between parts, service and customers
• Participate in the development of divisional policy, goals and objectives
• Promote positive intra-company interactions

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Life insurance
• Disability insurance