The Director of Club Experiences leads an innovative, dynamic, and forward-thinking Events Department that conceptualizes, plans, and executes a broad spectrum of Grey Oaks lifestyle events and private functions.
Requirements
- Develop and execute a comprehensive calendar of social, lifestyle, and signature events that elevate the member experience and align with the Club’s culture and brand.
- Oversee all aspects of event planning, production, and on-site execution.
- Serve as an ambassador of the Club’s culture and hospitality standards.
- Manage budgets, vendor relationships, décor sourcing, entertainment procurement, and staff coordination.
- Create detailed pre-event BEOs and comprehensive post-event “keep, start, stop” logs; track expenditures and return on investment (ROI).
- Maintain strong presence at events, building relationships with members and staff and ensuring flawless service delivery.
- Meet with members to design personalized event experiences, including menu development, décor, entertainment, and special touches that add value.
- Demonstrate exceptional organization, empathy, and a member-service-focused philosophy.
- Strong grasp of digital personalization and event technology tools to enhance the member experience.
- Establish and maintain relationships with external vendors, entertainers, and service partners to ensure best-in-class event execution.
- Recruit, train, coach, and mentor team members in modern event practices, hospitality-driven engagement, and elevated service standards.
- Provide clear leadership, direction, and accountability to ensure consistent operational excellence.
- Collaborate effectively with internal departments and external partners to elevate overall event quality.
- Collaborate with the Marketing team to develop modern event collateral and promotional materials.
- Use Northstar and digital tools for event registration, billing, personalization, and data insights.
- Post event recaps, photos, and highlights across the website, app, and newsletter.
- Stay informed on emerging trends in private clubs, hospitality, wellness, and lifestyle programming.
- Conduct industry benchmarking with leading clubs and resorts to identify new ideas and opportunities.
- Observe safety and security procedures, ensuring a safe workplace for all team members.
- Uphold the Club’s standards for professionalism, confidentiality, and member service.
- Perform all other duties as assigned by management.
Benefits
- 401(k) plan
- Comprehensive health, dental, and vision benefits
- Positive, team-oriented work environment
- Opportunities for professional development alongside top industry professionals
