This role manages the day-to-day operations of an assigned property, including managing team members, daily activities, and resources to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
Requirements
- Provides input into the development of budget(s) for the property
- Meets targeted revenues by setting rent rates and ensuring rent and fees are collected and posted in a timely manner
- Approves invoices from vendors, contractors, and service providers for payment
- Controls expenditures by staying within the constraints of the approved budget
- Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease
- Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
- Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
- Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
- Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
- Generous Paid Time off
- 401(k) with Company Match up to 6% of pay after 6 months of service
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
- Employee Assistance Program
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
- Charitable giving program and benefits
