IT Help Desk Support / System Administrator
Grit PPONew York, United States
Posted March 30, 2026
Full Time
About the Company
Grit PPO is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies.
Job Description
Grit PPO is seeking an IT Help Desk Support to provide technical assistance and support to employees across various departments, ensuring smooth operation of computer systems, networks, and software applications.
Requirements
- Provide technical support and troubleshooting assistance to employees via phone, email, or in person
- Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner
- Install, configure, and update computer systems, software applications, and peripheral devices
- Maintain accurate records of technical issues and resolutions in our ticketing system
- Assist in the development and implementation of IT policies and procedures
- Educate employees on the proper use of computer systems, software applications, and security protocols
- Support the onboarding and offboarding processes
- Overseeing the Patch Management Process
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Flexible Spending Account & MetLaw
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
