Customer Support Representative/Agent - German Speaking (m/w/x)
GroverBerlin, Germany
Posted March 13, 2026
Full Time
About the Company
Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions.
Job Description
Grover is seeking a Customer Support Representative/Agent - German Speaking to join their team in Berlin HQ. The role is a full-time position, working 3 days a week (Tuesday-Thursday). The ideal candidate will be fluent in German and English, with a background in customer-facing positions, particularly in dynamic B2C start-ups. The successful candidate will be responsible for providing exceptional customer support, handling complaints, and educating users on Grover's product features and best practices.
Requirements
- Native-level or C2 German
- Fluent English
- Background in customer-facing positions
- Dynamic B2C start-up experience preferred
- Precision and attention to detail
- Grit and ability to manage pressure
- Mission-alignment with delivering a 5-star customer experience
Benefits
- Hybrid model (3 days per week at HQ)
- BVG monthly discount
- Mental health support
- Physical health support
- Annual learning budget
- Exclusive Grover Tech discount
