We are seeking a Commercial Truck Service Department Manager to oversee the efficient and profitable operation of the service department at our Quincy, IL location.
Requirements
- Establish strategic and operational goals and objectives and ensure those goals are achieved.
- Foster effective and timely communication between all other departments as well as customers.
- Communicate with vendors on product and warranty issues.
- Overall responsibility for upkeep and maintenance of the department to ensure a safe, clean work environment.
- Keep management informed of operations.
- Establish financial and operating objectives for the Service Department in support of company's annual business planning process.
- Prepare operating and capital budgets for the Service Department, review on a regular basis and take corrective action as needed.
- Provide management information to Senior Leadership as it pertains to Service Department operations including forecasts and market trends.
- Evaluate Service Department performance against target goals and standards, take appropriate corrective action when needed.
- Establish and foster relationships with key outside vendors, and insurance companies.
- Maintain good customer relations, addressing all customer concerns and mediate a solution for all parties involved.
- Thorough knowledge of and compliance with manufacturer and vendor warranties procedures.
- Follow up and collect vendor credits and allowances in a timely manner.
- Interview and hire Service Department employees.
- Oversee purchasing and acquisition of appropriate department tooling and equipment.
- Ensure department achieves acceptable productivity, efficiency while adhering to company goals and policies.
- Address and handle personnel issues to include the Performance Appraisals and performance related improvement plans.
- Hold monthly shop meetings to review safety, policy, procedures, technical updates, customer issues, etc.
- Maintain cleanliness of shop and office area.
- Ensure overall upkeep of facility and grounds.
- Demonstrate or display extensive product knowledge to customers and staff.
- Supervisory skills to include the ability to coach, train and motivate employees to reach established department goals.
- Highly organized, detail oriented and results driven.
- Prioritize and handle numerous tasks simultaneously.
- Work well under pressure while assisting a wide variety of customers (both internal and external).
- Fostering relationships with key industry contacts.
- Maintain professionalism.
- Good mathematical skills
Benefits
- health
- dental
- vision
- vacation
- 401(k)
