Experienced Service Writer/Advisor

Experienced Service Writer/Advisor needed to join high-energy team in Davenport, IA. Responsible for greeting customers, coordinating service, and resolving complaints. Competitive salary and benefits package offered.

Requirements

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Assist with warranty repair order flow.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift’s service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Benefits

• Competitive salary and benefits package
• Medical, Dental & Vision insurance
• PTO accrual begins at time of hire
• Eligibility for paid holidays at time of hire
• 401(k)
• 401(k) match