Technical Support Engineer II

The Enterprise Software team delivers solutions to the organization that drive innovation, growth and efficiency for the diagnostics business. This team is dedicated to developing systems and services to make sample processing secure, robust, high quality, and fast therefore enabling Guardant the ability to deliver more test results to our clients treating patients, performing research or enabling faster clinical trial enrollment.

Requirements

• 3+ years of experience as an Application Support Specialist in a distributed team
• Excellent verbal, listening and written communication skills
• Excellent interpersonal and customer service skills
• Experience establishing and building out a high performance support function
• Ability to explain to explain technical issues to a nontechnical audience
• Strong analytical and problem-solving skills
• Basic networking skills and an understanding of how Web applications function
• Experience with API testing tools such as Postman, Insomnia, CURL, etc.
• Good experience with ticketing software and workflows, such as Salesforce CRM, Jira ServiceDesk or ServiceNow, including implementing and improving automation functionality
• Hands-on knowledge of websites and web pages debugging tools such as Chrome Developer Tools, Internet Explorer Developer Tools, Firebug, and/or Safari