Patient Account Representative - Medicare, Medicaid, Commercial Claims

The Insurance Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances.

Requirements

• Facilitates the billing and collection processes of outstanding accounts receivable
• Communicates with internal and external contacts to explain primary, secondary and tertiary billing, collection and resolution of claims
• Handles incoming and outgoing billing correspondence and phone inquiries relating to patient, third party administrators, attorneys, vendors and other insurance payers
• Analyzes claims to determine compliant and accurate coding, charging
• Works to resolve any claim or billing concerns and takes appropriate action to escalate issues to management when appropriate
• Performs balance transfers

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program