Customer Care Specialist
Guild MortgageSan Diego, California, United States
Posted April 8, 2026
35400 - 49740 USD
Full Time
About the Company
Guild Mortgage, founded in 1960, is one of the nation's leading independent mortgage lenders known for its unwavering commitment to customer service and stability across economic cycles. The company offers a comprehensive portfolio of mortgage products—including VA, FHA, USDA, conventional, and refinance options—tailored to the needs of first‑time buyers, veterans, and seasoned homeowners alike. As a direct lender, Guild emphasizes personalized service through face‑to‑face and online loan officers, and it prides itself on closing loans on time and maintaining long‑term relationships with borrowers. With licenses in multiple states and a reputation for integrity, Guild Mortgage stands out as a dependable partner for anyone seeking a home‑ownership solution.
Job Description
The Customer Care Specialist plays an important role in the organization by performing a number of activities related to the company’s production functions, including providing administrative support to originators, managing databases, and making calls on behalf of the originator.
Requirements
- Perform outbound/receive inbound calls to targeted leads
- Build and manage database of potential contacts and interest level
- Ensure data integrity within lead management system
- Memorize call scripts in order to ease conversations
- Manage client and referral partner databases in Guild360/Salesforce
- Schedule client and/or partner meetings and confirm appointments
- Attend company-sponsored training events
- Provide above and beyond customer service
Benefits
- Medical
- Dental
- Vision
- Life insurance
- AD&D
- LTD
- 401(k) with employer match
