The Originating Loan Officer Assistant (L2C) plays a crucial role in assisting originators build complete loan files for submission, providing quality relations with borrowers, and performing origination processing of applications.
Requirements
- Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans
- Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs
- Assist clients in completing mortgage applications, collecting necessary documentation, and ensuring compliance with lending guidelines
- Develop and maintain positive relationships with all our referral sources to generate prospects for loans
- Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless loan approval process
- Collect supporting documentation from borrower to include: 30-day paystubs, 2 years tax returns, Last 2 years W2’s, Award letters, disability, trust income, etc.
- Analyze credit report and financial scenario, determining appropriate loan product(s).
- Determine (price) a profitable loan and communicate fees to ops team.
- Submit a complete loan package to processing.
- Lock in rate.
- Review CD to ensure fees and cash at closing are consistent with commitment to Customer: Issue Lender Credit if needed. If loan out of balance, work with processor & branch manager to request subsidy.
- Partners with production support teams to generate sales using company and online marketing resources. Coordinate, create, track and distribute marketing materials.
- Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns.
- Stay current with industry regulations, lending trends, and changes in mortgage guidelines.
- Perform any other reasonable duties required by Guild Mortgage Company or Loan Officer.
- Assist originator in appointment setting with prospective and new applicants.
- Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
- Set and confirm appointments for originator and manage calendar.
- Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.
- Assist the originator with obtaining an accurate and thorough 1003.
- Analyze customer’s credit and financial scenario and determining appropriate loan product(s).
- Run credit on loans assigned to an originator
- Run AUS findings and prepare the Initial Fee Worksheet.
- Pull and prep web applications and other duties; including updating credit reports and AUS findings.
- Request status updates from pre-approved clients and referral sources (weekly TBD calls).
- Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
- Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
- Manage monthly compliance-approved email marketing to realtors.
- Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
- Pricing loan in accordance with Guild’s policies and communicating fees to operations team.
- Quoting rates and making commitments regarding locking to customer.
- Maintain referral source relationships through quick response time and excellent custom service.
- Prepare and send thank you cards to referral sources and new clients.
- Collect supporting documentation from customer, gathering necessary documentation for preapproval.
- Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
- Discuss product features with customer.
- Perform other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Life insurance
- AD&D
- LTD
- 401(k) with employer match
