Senior Desktop Support Analyst
GurseyLos Angeles, California, United States
Posted February 16, 2026
65000 - 90000 USD
Full Time
About the Company
Gursey | Schneider LLP is a Top 100 Firm and a 10-time recipient of Inside Public Accounting's Best of the Best Firms, with more than 40 years of success in the market.
Job Description
The Senior Desktop Support Analyst will partner with the Systems, Network, and Security teams to troubleshoot complex issues and implement scalable solutions, and will serve as the point of contact for in-house staff seeking technical assistance with software and hardware.
Requirements
- Provide hardware and software support to end-users via phone, email, and in-person
- Troubleshoot and diagnose issues for laptops, desktops, and other peripherals
- Respond and resolve IT requests in a timely manner
- Provision new user accounts and endpoints
- Assist with maintaining the firm’s IT inventory and assets
- Document and maintain IT solutions and internal processes
- Stay updated on current technology changes/problems and Firm operating procedures
- Package, test, and schedule application updates
- Manage various ad hoc special projects (for example, application server migration, etc.)
- Serve as an L2 escalation point for Service Desk issues
- Own problems through resolution and ensures timely, clear communication with users
Benefits
- Comprehensive medical, dental, and vision insurance
- Retirement savings
- Life and disability insurance
- Profit sharing and 401(k) match
- Certification incentives
- Education assistance
- Referral program
- Paid parental leave
- Generous PTO
- Overtime pay
