AI Solutions Architect
GustoDenver, Colorado, United States • San Francisco, California, United States • New York, New York, United States • Phoenix, Arizona, United States • Chicago, Illinois, United States • Las Vegas, Nevada, United States
Posted May 7, 2026
133470 - 173511 USD
About the Company
Gusto is a mission-driven company that supports small businesses nationwide.
Job Description
Gusto is looking for an AI Solutions Architect to design and deploy AI-driven systems that improve customer experience and operational efficiency. The ideal candidate will have 8+ years of experience in operations, product, or AI roles, with a strong fluency in LLM systems and agentic tooling.
Requirements
- 8+ years in operations, product, or AI roles
- Strong fluency with LLM systems, including prompt design, evaluation, and production behavior at scale
- Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations
- Experience designing human-in-the-loop (HITL) systems with clear escalation logic, override controls, and compliance-aware checkpoints
- Working knowledge of multi-agent systems and tool coordination
- Strong operational judgment: able to define and diagnose workflow metrics
- Proven track record influencing cross-functional stakeholders
- Familiarity with Responsible AI practices, governance, and risk management in production environments
- Proven ability to operate in high ambiguity, create clarity, and drive alignment across technical and non-technical audiences
- Strong systems thinking with a bias toward execution and measurable outcomes
Benefits
- Competitive base pay
- Benefits
- Equity (RSUs)
- 401(k)s
- Health insurance
- Paid time off
