Principal Product Manager, Customer Onboarding

Gusto is seeking a seasoned Product Manager to drive growth through innovative customer onboarding strategies. The ideal candidate will excel in creating AI experiences to help customers navigate the issues important to them.

Requirements

• 8+ years of Product Management experience with a proven track record of shipping successful products
• Hands-on experience building and launching AI-powered customer experiences
• Vision for how AI can fundamentally transform digital experience design and user interaction paradigms
• Deep understanding of small business challenges, with the ability to identify, frame, and articulate SMB pain points effectively
• Demonstrated ability to craft compelling, action-oriented messaging that resonates with small business audiences
• Proven ability to work effectively across cross-functional teams including engineering, design, marketing, and sales
• Strong design partnership skills with the ability to collaborate with designers to push creative boundaries
• Excellent analytical and problem-solving capabilities with a data-informed approach to decision-making

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement