Principal Product Operations Manager, Benefits
GustoDenver, Colorado, United States • San Francisco, California, United States • New York, New York, United States
Posted April 10, 2026
148000 - 217000 USD
Full Time
About the Company
Gusto is a company that provides benefits, payroll, and HR services to small businesses.
Job Description
Gusto is looking for a Principal Product Operations Manager to develop actionable insights and strategies that shape our product and service, and positively impact customer love. The role involves leveraging customer feedback and operational key metrics to transform a business and drive customer-centric decisions.
Requirements
- 10+ years of relevant work experience at growing startups in operating roles
- Experience scaling service strategy alongside growing SaaS products
- Highly adaptable and resilient to changes in business needs or requirements
- Demonstrated self-starter and organized problem-solver
- Strong data literacy and results-orientation
- Excellent written and verbal communication skills
- Demonstrated AI fluency in an operational and product context
Benefits
- Competitive base pay
- Benefits
- Equity (RSUs)