Engagement Manager, Professional Services

H1 is a healthcare technology company that aims to provide a platform for optimal doctor-patient interactions. The Engagement Manager, Professional Services, will be responsible for owning the end-to-end delivery experience for customers' special projects, coordinating internal teams, and managing customer stakeholders. This is a senior individual contributor role with cross-functional influence, requiring a strong track record of managing complex software implementations and experience in the healthcare industry.

Requirements

• 6–9 years of experience in professional services, implementation, consulting, or technical project management at a B2B SaaS or DaaS company
• Demonstrated track record of managing complex, technical, multi-stakeholder software implementations end to end
• Experience serving healthcare, pharma, or life sciences clients
• Comfortable operating in technical environments
• Willingness to travel to customer sites and company offsites (~20–25%)
• Based in or able to reliably commute to New York, NY for key team rhythms

Benefits

• Full suite of health insurance options
• Generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere