Leitung (m/w/d) Zentrales Auftragsmanagement

Our customer service team is known for their fast solutions, technical competence, and genuine proximity to the customer. We offer a tailored onboarding program, numerous training modules, and flexible working time models.

Requirements

• Total responsibility for the efficient, timely, and quality-assured control of all processes in Central Order Management within the three-stage sales model
• Professional and disciplinary leadership and development of the team; ensuring clear roles, responsibilities, and standardized procedures
• Ensuring a smooth flow of information, materials, and orders through close cooperation with Sales, Logistics, Procurement, and Production
• Responsibility for escalation management in complex order, delivery, or scheduling deviations as well as professional communication with internal and external stakeholders, particularly the electrical wholesale trade
• Development and monitoring of central KPIs as well as further development of the system and process landscape in close coordination with the Customer Service Operations Team to increase transparency, efficiency, and process quality
• Initiation, leadership, and implementation of projects for process optimization, digitalization, and harmonization of end-to-end order processes

Benefits

• A tailored onboarding program
• Numerous training modules
• Flexible working time models
• Food allowance for lunch in our canteen (dependent on location)
• Free water
• Occupational medical care
• Health days
• Company bike
• Regional summer programs for employees' children
• Company pension plan
• 30 days of annual leave
• Regular employee events