Receptionist & eComm Customer Support Advisor

As a Receptionist & eCommerce Customer Support Advisor, you'll welcome visitors and support online customers across multiple channels, delivering a high-quality, consistent service and contributing to continuous improvement.

Requirements

• Confidence using Microsoft Office tools, including Excel, Word and Outlook.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• Positive, empathetic and professional approach when supporting customers.
• Strong communication skills, both written and verbal.
• Ability to handle a wide range of customer queries and deliver timely resolutions.
• Excellent listening skills and a natural ability to build rapport and trust.
• Proactive, solution-focused mindset with strong problem-solving capability.
• High attention to detail and accuracy in all tasks.
• Flexible, 'can-do' attitude and the ability to stay focused in a busy environment.
• Strong commitment to delivering high-quality work and customer satisfaction.

Benefits

• Competitive salary
• 26 days holiday plus bank holidays
• Health cashback scheme
• Pension benefit
• Free onsite parking
• Variety of cultural and lifestyle benefits promoting positive work/life balance