Customer Success Manager (m/w/d) - Fokus Support & Kundenbetreuung
Hallo Welt! GmbHRegensburg, Bavaria, Germany
Posted February 10, 2026
Full Time
About the Company
Hallo Welt! GmbH is a German software company that builds BlueSpice, an open‑source enterprise wiki platform powered by MediaWiki. The platform, available in free, pro and farm editions as both cloud and on‑premises solutions, helps organizations capture, share and manage knowledge across teams. With more than 1 million downloads in over 160 countries, Hallo Welt! is a leading advocate for open‑source collaboration tools and offers consulting, documentation, and quality‑management services that extend beyond the core wiki engine. The company’s commitment to open source, combined with its extensive experience in knowledge‑management and technical documentation, makes it a distinctive partner for enterprises seeking scalable, secure collaboration solutions.
Job Description
Customer Success Manager position at Hallo Welt! GmbH, with a focus on support and customer care, offering a challenging role with a high degree of autonomy, flexible working hours, and a motivated team.
Requirements
- Completed degree or a comparable qualification in a technical or commercial field
- At least 3 years of experience in IT or software support, ideally in the context of enterprise software
- Very good understanding of support processes and their continuous development
- Structured, solution-oriented way of working, with good German and English language skills
Benefits
- Flexible working hours and work models
- Option to work remotely or from home
- Personal budget for further and continued education
- Extras for geeks!
- Position at the innovation driver for MediaWiki applications
- Access to state-of-the-art technologies
- Design freedom in a small team
