Supervisor, Trust Operations

The incumbent processes and reconciles complex transactions for assigned system applications and performs the necessary operational and administrative functions to support the department.

Requirements

• Processes and data enters cash transactions and/or securities trading transactions for purchases and sales of assets on systems and prepares related general ledger, DDA entries, and wire settlement;
• Monitors re-organization (mergers, splits, tenders, calls and spin-offs) notifications, determines impact to accounts, makes necessary account changes to determine tax impact and allocates cost to accounts;
• Provides assistance to staff members on issues and/or problems of complexity and can resolve most issues on own;
• Reviews paperwork to ensure accuracy and compliance with established policies, procedures and government regulations;
• Provides instructions and guidance to Officers to ensure receipt of required documentation and to ensure account updates and transactions are correct;
• Monitors the receipt of assets and failed deliveries; works with custodian to resolve problems and expedite transfers;
• Responds to customer inquiries, conducts research and solves moderately complex problems;
• Follows up on all details of issues and ensures quality control is maintained;
• Opens new accounts on accounting system and monitors all opening activities including asset funding, documents, files, statements, compliance and CIP guidelines, checklists, and any other special requirement;
• Provides basic to intermediate level administration and customer support to Relationship Manger/Administrator/Financial Consultant team in managing their assigned accounts;
• Serves as the direct contact for routine customer inquiries, account research, and solves moderately complex problems;
• Drafts letters and correspondence to client for Relationship Manager’s review;
• Prepares supporting account transaction documentation and verifies transaction accuracy;
• Monitors customer account cash flow status and notifies Relationship Manager of current or anticipated overdrafts;
• Approves or disapproves transactions based on document provisions and department controls;
• Serves as vault custodian as required;
• Opens and/or processes incoming mail or distributes mail to appropriate party;
• May generate standard department reports, forms and correspondence such as requests for additional information, verification, account maintenance, disbursements, etc.
• May involve performing duties with respect to the bank’s Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Retirement plan
• Life insurance
• Disability benefits
• Paid time off
• Vacation days
• Holidays
• Employee assistance program
• Flexible spending account
• 401(k) plan