Patient Navigator
Harbor Community ClinicLos Angeles, California, United States
Posted February 26, 2026
22 - 24 USD
Full Time
About the Company
Harbor Community Clinic is a Federally Qualified Health Center located in San Pedro, California that serves as the primary medical home for over 6,900 patients. The clinic delivers a full spectrum of services—including primary medical care, dental, behavioral health, pediatrics, obstetrics and gynecology, podiatry, and immunizations—ensuring patients receive comprehensive, coordinated care under one roof. By combining clinical excellence with community outreach and public health initiatives, Harbor Community Clinic addresses the unique needs of an underserved population while maintaining high standards of quality and accessibility. Its FQHC designation enables a sliding-fee model and federal support, allowing the organization to focus on preventive care and health equity. For professionals seeking a mission-driven environment that values multidisciplinary collaboration and community impact, Harbor Community Clinic offers a dynamic, patient-centered workplace.
Job Description
The Patient Navigator will conduct targeted outreach to support closure of care gaps and improve patient engagement and retention. The role proactively communicates with patients to support timely scheduling, care coordination, and re-engagement of patients at risk for delayed or interrupted care.
Requirements
- Conduct telephone and SMS outreach to patients with outstanding care gaps
- Validate and reconcile care gap lists using systems such as eCW, Cozeva, Azara, and health plan portals
- Perform insurance eligibility checks and coverage verification using health plan, Medi-Cal and Medicare portals
- Accurately document all outreach activities within designated systems
- Use appropriate software to communicate progress, submit questions, and escalate issues
- Provide patient education in clear, professional manner
- Assess and problem-solve patient challenges/barriers to receiving needed care and services
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Holidays
