Customer Service Advisors (Dutch Language)
Harbor Global ServicesRiga, Latvia
Posted December 12, 2025
Full Time
About the Company
Harbor Global Services delivers expert consulting across strategy, legal technology, operations, and intelligence to leading law firms, corporate legal departments, and law firms worldwide. With a globally integrated team of 800 strategists, technologists, and specialists, Harbor provides essential resources and actionable insights that help clients navigate complex legal landscapes. The firm distinguishes itself through a deep heritage of industry knowledge, steadfast client relationships, and a collaborative, respectful culture. Harbor is committed to shaping the future of the legal sector and fostering enduring partnerships within its ecosystem.
Job Description
We are seeking dedicated Customer Service Advisors fluent in Dutch to join our team, providing exceptional customer support primarily through phone, email, and chat channels.
Requirements
- Manage inbound and outbound phone calls with customers in Dutch
- Record case resolutions accurately in the contact centre tool
- Escalate complex issues to supervisors or specialized teams
- Work independently and collaboratively within a team environment
- Communicate effectively with internal stakeholders and external contacts
- Strive to achieve high levels of customer satisfaction
- Adhere to quality standards for all customer interactions
- Fulfill rostered hours and meet staffed time requirements
- Handle customer contacts while meeting project KPIs
Benefits
- Salary
- Health Insurance for the candidate including spouse and kids
- Relocation package: Flight and 4 weeks of accommodation for the candidate
- Visa Sponsorship for candidates from Latam, Africa and Suriname