Support operations manager

As a Support Operations Manager at HARMAN, you will be responsible for the effective and efficient operational support of Ignite product hosted in cloud infrastructure. You will supervise day-to-day operations of the 24x7 Tier 2 support team, accurately prioritize incidents, and effectively manage crisis scenarios.

Requirements

• 10-12 years of experience in IT
• 5 years of experience in customer support projects
• B.Tech/B.E/M.Tech in E&C or Computer Science
• ITIL/PMP Certifications
• Application support hands-on experience
• Ability to work in shifts in a 24x7 and night shift for long term

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance