IT Support Specialist

Harness is seeking a highly motivated IT Support Specialist II to provide hands-on, on-site support for their San Francisco office and additional Bay Area locations. The ideal candidate will serve as a key contributor to day-to-day IT operations, user support, and strategic IT initiatives while ensuring compliance with company policies and security standards.

Requirements

• Provide Tier 2 technical support to internal users
• Manage user identity and access
• Support new hire onboarding and employee offboarding
• Resolve and document IT incidents and service requests
• Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and other corporate IT assets
• Participate in the on-call rotation
• Create, maintain, and improve user-facing documentation, training materials, and knowledge base articles
• Collaborate with the IT team, completing assigned tasks and project work using project management tools
• Contribute to IT projects and initiatives
• Maintain accurate documentation related to asset inventory, system configurations, environments, and operational processes
• Communicate clearly and professionally with stakeholders
• Operate with a security-first mindset
• Stay current with emerging technologies and proactively recommend process improvements and operational efficiencies

Benefits

• Competitive salary
• Commission/variable component based on performance
• Equity
• Benefits