Customer Success Intern

The Customer Success Intern role is an entry-level opportunity designed for fresh graduates or final-year students who are interested in starting a career in Customer Success within a SaaS environment. The intern will support the Customer Success team in ensuring that PrognoCIS clients have a positive experience while using the platform and receive timely assistance with their requests.

Requirements

• Recently completed or currently pursuing a degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or a related field.
• Basic understanding of software applications, SaaS products, or CRM tools is an advantage but not mandatory.
• Strong verbal and written communication skills.
• Good analytical and organizational abilities with attention to detail.
• Ability to learn quickly and work collaboratively in a team environment.
• Interest in Customer Success, client relationship management, and healthcare technology.

Benefits

• Opportunity to gain experience in Customer Success operations in a SaaS healthcare technology company
• Hands-on experience with CRM platforms such as HubSpot
• Understanding of customer lifecycle management, product adoption, and client engagement strategies
• Experience collaborating with cross-functional teams, including Support, Product, and Finance
• Exposure to Electronic Health Record (EHR) systems and healthcare workflows