AVP, Support Manager - Business Technology Group

Harrison Street Asset Management is seeking an AVP, Support Manager for their Business Technology Group. The successful candidate will manage the Desktop Support team and third-party outsourced Help Desk services to ensure efficient service delivery, high customer satisfaction, and continuous improvement of systems and processes.

Requirements

• Bachelor's Degree in technical discipline such as Computer Science, Information Services, or related field
• 7+ years of technical support and customer service experience
• Experience working with RMM tools (ConnectWise, Intune, etc.), and security tools (Microsoft Defender)
• Experience working with IT ticketing systems (Zendesk preferred), demonstrating a strong understanding of managing and maintaining processes, optimizing workflows and generating accurate, data driven reports to support operational efficiency and continuous improvement.
• Experience providing support for Windows operating systems, standard desktop applications (e.g., Office 365), workstation imaging, Active Directory, Microsoft Entra, Exchange Online, Intune (MDM), basic networking, video conferencing (Zoom, Microsoft Teams), telephony, collaboration tools (Microsoft Teams, SharePoint), and Microsoft 365

Benefits

• Generous discretionary bonus
• Comprehensive range of benefits — including medical, financial, and wellness programs