Sr. Associate, Business Liaison

The Sr. Associate, Business Liaison will serve as the subject matter expert for ongoing business application management and project management related to the technology portfolio(s) of Line of Business (LOB) stakeholders and the BTG. Primary responsibilities include providing business domain and process knowledge; supporting the prioritization of business and technology requests based on time, budget, and scope; managing vendor relationships and related business expectations; ensuring business applications remain operational and secure based on firmwide technology policies and procedures; and project managing key technology initiatives overseen by senior-level Business Liaisons.

Requirements

• Bachelor's Degree in a discipline such as Computer Science, Information Services, Real Estate, Finance, or related field.
• 1 - 2 Years experience in a mid-market technology environment supporting a variety of systems and overseeing with a portfolio of third-party vendors.
• Knowledge of hardware and software installation, testing, and operation; knowledge of application of computer software for automating highly diverse agency/organization activities.
• Experience with Zendesk or comparable service desk IT Help Desk platform.
• Experience with Monday.com or comparable work management tools.
• Knowledge of database fundamentals.
• Knowledge of platform and system integrations.
• Experience with Program and Project Management.
• Familiar with Enterprise Architecture design.
• Must be able to maintain professional and effective working relations with supervisors, co-workers.
• Must be able to work flexible hours, including weekends and evenings.
• Must be able to manage support issues remotely during off hours.
• Must be solutions-oriented and able to learn new skills and technologies.

Benefits

• Generous discretionary bonus
• Medical benefits
• Financial benefits
• Wellness programs