Personal Shopper

Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations as a Personal Shopper. Proactively searching for selling and service opportunities with every client and using selling opportunities to expand a genuine and loyal client base through referrals and word of mouth.

Requirements

• Pro-actively deliver exceptional sales performance through world class approach to customer service
• Use selling opportunities to expand a genuine and loyal client base through referrals and word of mouth
• Management of the customer journey, from initial product selections through to transaction processing, stock picking and dispatch
• Serve with an omni-channel approach, via traditional retail 'on-site' sales as well driving proactive sales, leads and acquisitions through virtual channels
• Acquire, build and maintain strong relationships with clients
• Implement the Art of Selling in each interaction with a client, whether face to face or virtually and deliver exceptional sales and service results

Benefits

• Company pension
• Flexible working
• 31 days' holiday
• Birthday off
• Up to 33% in-store discount (including across our food hall and restaurants)
• Season ticket loan