Hospital Liaison

The Hospital Liaison serves as a vital link between healthcare providers, patients, and Hart Medical Equipment, facilitating smooth communication and coordination of care.

Requirements

• Assists all internal and external customers in a professional manner.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
• Establish relationships with referral sources such as physicians, hospitals, case managers, social workers, clinicians, medical assistants, etc. in order to grow the business and improve communication and operations.
• Grow the business in your respective hospital.
• Prepare presentations to present to referral sources
• In-service referral sources and provide meetings
• Work with referral sources to ensure proper documentation
• Sell/educate referral sources on the components of DME services and explain the interrelation of these services with healthcare payers
• Acquire and retain strong product knowledge
• Coordinates home equipment service request with Dispatch for prompt delivery.
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Provide customers with product and service information.
• Maintain current knowledge on Medicare, Medicaid and third party payer sources for equipment.
• Verifies medical necessity, insurance coverage and physician orders for all insurance assigned services.
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
• Understanding and striving to meet or exceed department metrics while providing excellent customer service.
• Making sales or recommendations for products or services that may complement client needs, as applicable.
• Other duties as assigned by management.