Specialist Digital App & Solution Support (w/m/d)

HARTMANN is seeking a Specialist Digital App & Solution Support to help, care for, protect, and grow with their team. The successful candidate will take over 2nd level support for digital (medical) apps and solutions, work closely with global teams, and support the onboarding of new countries, apps, and devices.

Requirements

• Successful completion of training or a higher degree in the field of digital apps and solutions or customer service
• First professional experience in support for digital (medical) apps and solutions
• In-depth knowledge of working with service management tools such as Salesforce and ServiceNow
• Excellent German and English language skills, French language skills are an advantage
• Experience in collaboration with 1st and 3rd level support organizations
• Distinctive service orientation and communication skills

Benefits

• Flexible working conditions, such as sliding working hours and mobile work
• International mobile working
• Balancing work and family, e.g. childcare allowance
• 30 days' vacation per year, special leave for exceptional life events, plus vacation allowance and annual special payment
• Occupational pension with attractive employer contribution and subsidy for income conversion
• Sufficient parking spaces, canteen with café bar and ongoing offers in the employee shop
• Access to over 6,000 fitness and yoga studios, swimming pools, CrossFit and bouldering halls (EGYM Wellpass)
• Various health offers, such as online courses for mental health, awarded with the Corporate Health Award 2024
• JobRad leasing
• Attractive employee discounts on e.g. travel, fashion and technology via our Corporate Benefits Platform