UNIVERSAL BANKER I
Hawthorn BankHarrisonville, Missouri, United States
Posted April 13, 2026
Full Time
About the Company
Hawthorn Bank is a community‑focused financial institution with over 150 years of experience serving individuals, families, and businesses in the regions it operates. It offers a full suite of personal banking and consumer lending products, as well as commercial banking services—including cash management, business credit cards, equipment and operating‑expense loans, and SBA‑preferred financing—to businesses of all sizes. The bank also provides wealth‑management and financial‑planning solutions, and it supports local schools, nonprofits, and economic development initiatives, reinforcing its commitment to community growth. With FDIC insurance and a strong emphasis on digital and mobile banking, Hawthorn Bank combines traditional community values with modern technology to help clients achieve their financial goals.
Job Description
This position is responsible for providing customer service in the Bank’s Banking Centers, helping customers benefit from the Bank’s products and services while being accountable for customer centric and needs based sales.
Requirements
- Know and understand the Bank’s products and services
- Participate in Bank and branch sales promotions and games
- Utilize Synapsys and Customer Needs Assessments (CNAs)
- Provide memorable customer service
- Use the Consumer Complaint/Comment process within Synapsys
- Serve as a universal banker by opening, modifying, and closing accounts
- Perform extensive data entry
- Assist customers in reconciling accounts
- Print statements for customers
- Serve as a safe deposit clerk by following all established policies and procedures
- Process CD’s and IRA’s by opening, modifying, and closing certificates
- Balance ATM/ITM
- Prepare and verify currency for ATM/ITM
- Maintain security of assigned teller drawer and coin vault
- Exercise dual control procedures
- Make decisions about a variety of daily transactions and exercise discretionary authority
- Lead staff in daily job tasks
- Resolve problems and provide troubleshooting
- Perform job duties associated with Notary Public certification
- Comply with all banking regulations, policies and procedures
