Customer Service Associate Travel (Remote)
HB TravelsSaint Kitts and Nevis
Posted January 5, 2026
Full Time
About the Company
HB Travels is a Massachusetts-based travel agency that specializes in creating personalized itineraries for both domestic and international trips. The company offers comprehensive services, including flight bookings, cruise reservations, and all-inclusive resort accommodations worldwide. With a focus on crafting memorable experiences, HB Travels emphasizes flexibility and attention to detail, ensuring clients can enjoy every aspect of their journey. Its distinctive home-operated model allows for a personalized touch and quick responsiveness to client needs. HB Travels invites travelers—and potential team members—to join a culture that values creativity, customer service, and a passion for exploration.
Job Description
We are seeking a dedicated and detail-oriented Customer Service Associate to support our clients with their travel needs.
Requirements
- Respond to customer inquiries and provide timely, accurate information about travel options
- Assist clients with booking flights, accommodations, tours, and other travel services
- Resolve customer concerns with professionalism and care
- Maintain accurate records of bookings and client communications
- Deliver a high standard of customer service that promotes repeat business
Benefits
- Remote work with flexible hours
- Comprehensive training and continuous support
- Access to exclusive travel discounts and perks
- A collaborative, team-oriented environment
- Opportunities for professional growth within the company