Customer Experience Coordinator, Cubs Baseball Summer Camps: 2025-3562

Customer Experience Coordinator position at Cubs Baseball Summer Camps. Coordinates family experience, ensures smooth daily operations, and represents the Chicago Cubs and Headfirst with warmth and professionalism.

Requirements

• Completed at least 2 years at an accredited undergraduate institution or equivalent educational experience
• Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred
• Comfortable communicating with families in person, over the phone, and in writing
• Organized, detail-oriented, and responsive
• Friendly, calm, and confident when handling questions or concerns
• Enjoy working with children and contributing to a collaborative team environment
• Adaptable and patient with strong problem-solving skills
• Dedicated to the camp's mission, program quality, and a supportive team environment for the full camp season
• Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp
• Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor grass and dirt-covered fields, and lift and carry up to 50 lbs. of sports equipment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance