Sales Support Advisor

The Sales Support Advisor plays a critical role in driving revenue and delivering a high-touch, expert-led customer experience. This role is responsible for turning inbound inquiries into meaningful interactions that build trust, drive conversions, and create long-term relationships.

Requirements

• Deliver best-in-class service across phone, email, chat, and social channels
• Guide customers through product selection with expert, rider-first recommendations
• Build and maintain relationships through follow-up and ongoing communication
• Identify opportunities to upsell and increase order value through thoughtful recommendations
• Monitor, triage, and respond to inquiries through CRM support ticketing system
• Assist with order management including edits, cancellations, and BOPIS support
• Dispatch and route orders through ShipStation and internal systems
• Support store teams with customer inquiries and order-related requests
• Contribute to product content improvements across Mike's Bikes product catalog
• Assist with Shopify, HubSpot, and Lightspeed tasks as needed

Benefits

• Paid time off (PTO)
• Medical and dental benefits for full-time employees
• 401(k) Retirement Plan with Employer Matching up to 8% after 90 days of employment (50% of your elected contribution)
• Bike Bonding Day: An extra day off awarded each year when you purchase a new bike
• Access to our full inventory via Employee Purchase Program at a generous discount
• Professional Growth & Development Opportunities