Patient Navigator

The Patient Navigator manages front office functions and performs general office duties to assist the staff of the Wound Care Center. They coordinate with Center leadership, greet patients and visitors, and maintain patient communication needs.

Requirements

• Coordinates with Center leadership to maximize daily patient census
• Greets patients and other visitors, answers and routes calls to appropriate staff
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases
• Collects and enters patient charges in databases
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures
• Coordinates/schedules ancillary testing with other hospital departments
• Arranges for patient transportation as needed
• Maintains office equipment and supplies as needed, and medical supplies as directed
• Performs other duties as required