Director, Customer Service (Medical)

Director of Customer Service position to develop and manage the Customer Service department to ensure high quality and responsive service to members and providers. The Director is responsible for all aspects of planning, organizing, directing and overseeing the provision of information, assistance in the enrollment process, and other services.

Requirements

• Plan, organize, and direct beneficiary enrollment and member services
• Ensure timely resolution of member related problems
• Oversee the maintenance of records and reports
• Communicate in a clear and concise manner with personnel at all organizational levels both internally and externally and with diverse social, cultural and ethnic populations
• Develop and maintain effective collaborative relationships with other departments, programs, agencies and the general public
• Effective listening and communicating skills for telephone and face-to-face interactions
• Effectively utilize computer and appropriate software and interact as needed with Information Systems

Benefits

• Room for advancement
• Competitive compensation
• Excellent benefit package