AVP, Customer Experience Strategy - Medicare
HealthfirstNew York, New York, United States
Posted April 3, 2026
168900 - 258400 USD
Full Time
About the Company
Healthfirst believes that every New Yorker deserves access to the best available healthcare. As one of New York’s highest quality not-for-profit health insurers serving close to two million New Yorkers, we make this a reality for our members. Founded more than 30 years ago by the leading hospital systems in downstate New York, Healthfirst established a partnership model that enables hospitals, health systems, and physicians in our network to prioritize health outcomes over profits, placing the needs of our members and community first. Healthfirst serves members in New York City, on Long Island, and in Westchester, Rockland, Sullivan, and Orange counties, offering market-leading products to suit every life stage. Our offerings include Medicaid plans, Medicare Advantage plans, Child Health Plus plans, Essential Plans, Long-Term Care plans, and Qualified Health plans. For more information on Healthfirst, please visit healthfirst.org.
Job Description
This is a hybrid role that requires the incumbent to be in the office 3x/week (T - Th). The AVP, Customer Experience Strategy – Medicare is responsible for shaping and executing the experience strategy for Healthfirst’s Medicare line of business.
Requirements
- Strategy Development and Execution
- Experience, Service Design, and Insights Collaboration
- Portfolio and Program Management
- Cross-Functional Collaboration
- Governance and Stakeholder Alignment
Benefits
- Medical, dental and vision coverage
- Incentive and recognition programs
- Life insurance
- 401k contributions
