Customer Support Specialist

HealthJoy is a healthcare-focused company that guides employees to affordable, high-quality healthcare by consolidating their health and wellness strategies into a simple, unified digital experience.

Requirements

• Proficiency in the English language (Upper-Intermediate+ level);
• Exceptional communication skills (leverage effectively internal and external channels);
• High level of Empathy (presented in daily customer and peer interactions);
• Strong critical thinking skills (ask questions, gather relevant information, devise solutions);
• Solid level of accountability (follow through on commitments, take responsibility, deliver work on time);
• Ability to adapt to frequent change;
• Ability to work effectively both independently and collaboratively;
• Proficiency in Office Suite and Google Programs;
• Experience in the Customer Support/Service field would be a plus.

Benefits

• 20 paid vacation days per 12-month period
• paid days for sick leaves
• 100% health insurance coverage for employees, with the option to insure family members at a reduced rate
• company-sponsored English classes
• corporate learning platform "Udemy" for professional development
• internal/external educational events
• Mental health support program
• Company events
• Gym access with corporate discounts
• Remote work setup and essential equipment