Cisco Voice Analyst
HealthPartnersMinnesota, United States
Posted February 4, 2026
Full Time
About the Company
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Job Description
The Cisco Voice Analyst is responsible for supporting and maintaining enterprise telephony systems, with a strong focus on Cisco technologies. The individual in this position programs, supports, and enhances voice services used by colleagues across the organization.
Requirements
- Bachelor of Science in Information Systems, Voice/Telecommunications, Business, or equivalent professional experience
- Three years of experience working with telephone systems, voicemail, ACD/Contact Center
- Two years of experience working with Cisco Communications systems
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection (CUC)
- Cisco Emergency Responder (CER)
- Voice Gateways configuration, deployment, and troubleshooting
- Excellent desktop tool usage including Microsoft Teams, Outlook, Word, and Excel
- Experience with the ServiceNow ticketing application
- Excellent oral and written communication skills
- Detail oriented and proven organizational skills
- Strong interpersonal relationship building experience
- Strong critical thinking skills
- Experience with remote employee support
- Drive to any location, and be available outside of normal business hours
Benefits
- Comprehensive range of benefits to support every aspect of your life
- Health, time off, retirement planning, and continuous learning opportunities
