Customer Service Specialist I
HEALTHSTREAM INCNashville, Tennessee, United States
Posted April 2, 2026
40492 - 43000 USD
Full Time
About the Company
HealthStream, Inc. (NASDAQ: HSTM) delivers a unified suite of workforce development solutions that empower healthcare organizations to optimize their most valuable asset—people. The company’s platform spans online learning, performance management, credentialing, privileging, provider enrollment, and simulation-based education, serving approximately 4.8 million U.S. healthcare employees. By integrating these functions into a single, cloud‑based system, HealthStream enables faster decision‑making and higher quality patient outcomes. Headquartered in Nashville with additional offices in Boulder and San Diego, the firm combines deep industry expertise with a culture of innovation and collaboration.
Job Description
HealthStream is a leader in healthcare workforce solutions, providing learning, clinical development, credentialing, and scheduling applications. As a Customer Service Specialist I, you will provide exceptional customer service and product support, developing skills for your individual career path. Join a team dedicated to innovation and excellence, with a culture that offers competitive compensation, comprehensive benefits, and a supportive work environment.
Requirements
- At least one year of experience in customer-facing roles
- Bachelor's degree in a related discipline (education requirements may be waived based on practical experience)
- Practical knowledge of the healthcare industry (definite plus)
- Excellent written communication and phone presence
- Problem-solving and prioritization skills
- Active listening and empathetic customer advocacy
- Working knowledge of Microsoft operating systems, Salesforce, and Microsoft Teams (basic understanding of SQL is a plus)
- Flexibility to work a 8-hour schedule (7 AM - 7 PM CST, Monday through Friday)
Benefits
- Medical, Dental, and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
