Client Service Specialist

Heard and Smith, LLP is seeking a Client Service Specialist to provide support for clients throughout the claims process via the computer/telephone in a call center setting. The successful candidate will have excellent customer relations, a strong work ethic, and a true desire to help others.

Requirements

• High School Diploma; Degree preferred; or equivalent combination
• Customer service experience
• Call center experience
• Minimum 40 WPM typing speed
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
• Multi-tasking skills and the ability to work well under pressure
• Self-disciplined
• Strong people skills
• Attention to detail and accuracy
• Excellent telephone, communication, and active listening skills
• Excellent spelling and grammar
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Problem analysis and problem-solving
• Has professional manner and high energy level, exhibits a positive attitude
• Good time management skills
• Strong organizational skills
• Self-motivated, able to work with little supervision
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team

Benefits

• Paid Holidays
• Accrued Paid Time Off
• Great Medical Benefits Package
• Wellness Program
• 401k with Annual Employer Profit-Sharing contributions