Technical Engineer 1
Hearst HealthDallas, Texas, United States • Louisville, Kentucky, United States
Posted March 25, 2026
Full Time
About the Company
Homecare Homebase is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home-based care throughout the United States.
Job Description
The Technical Engineer 1 works in a team environment and is responsible for customer incident resolution, problem analysis, and creation of custom extracts. The role involves working with TFS Bug incidents, Knowledge Base Articles, and leveraging automation to promote customer self-resolution of issues.
Requirements
- Identifying application behavior where it differs from design specifications
- Utilize, develop and maintain Knowledge Base articles for widespread team use
- Triage and answer questions related to work routed to the Tier 3 Team
- Keep support teams aware of problem trends through analysis and reporting
- Reproduce and troubleshoot issues
- Resolve customer issues through data corrections and defect resolution
- Leverage automation to promote customer self-resolution of issues and enable self-healing capabilities within the software stack
- Effectively work and communicate with both internal groups and external customers
- Work to meet individual and team metrics and goals
- Additional responsibilities as assigned
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Meaningful work
- Leaders who care
- Flexibility
- A company that gives back
