Implementation Training Consultant, Financial

Implementation Training Consultant, Financial at Homecare Homebase: lead customer implementations, provide financial training, and support adoption of Homecare Homebase software.

Requirements

• Serving as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations
• Following the implementation methodology and ensuring team members are also following the methodology
• Conducting end-user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product
• Investigating user problems and needs, identifying their source and determining possible solutions
• Assisting in the development and maintenance of end-user documentation including training manuals and internal documentation
• Guiding customers towards established best practices
• Supporting the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application
• Independently researching customer inquiries and determining sources of issues
• Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
• Maintaining product knowledge as new enhancements and functionality are released in the application
• Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals
• Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities