Customer Success Specialist

The Customer Success Specialist is responsible for customer renewals by managing a high volume of quoting and case management, communicating with customers, sales teams, vendors, and distributors to create and sell the complete renewals solution to the end customer.

Requirements

• Proactively manage existing customer renewals and subscriptions expiring in 60-90 days
• Achieve individual sales goal determined by account load and line of business
• Communicate with Account Managers, Inside Sales Reps, and end customers as the subject matter expert to create a Customer Success Plan based on the customer services and licensing products in the customer environment
• Develop customer relationships and identify adoption barriers and how to remove them
• Interpret customer usage data while leading customers to renewals and cultivate new sales opportunities through the entire customer lifecycle
• Manage high volumes of complex quoting for both current and takeover customers
• Resolve any quoting errors/issues/questions; utilize resources to answer customer and sales team questions
• Provide coaching, training, and leadership to other sales support members with quoting, new products and service offerings, processes, and promotions