Engineering Services Manager - Physical Security
Heartland Business Systems, LLCIllinois, United States
Posted May 1, 2026
85000 - 95000 USD
Full Time
About the Company
Heartland Business Systems, LLC delivers comprehensive IT solutions, including cloud infrastructure, data center hosting, managed services, cybersecurity, and AI analytics. The company supports enterprises with modern workplace technologies, application development, and security services such as virtual CISO and managed XDR, enabling clients to optimize operations and safeguard assets.
Job Description
The Engineering Services Manager role will have 3 main areas of focus; Implementation, Presales, and managing the team. This role is instrumental in helping to drive sales and charge hours and promote growth within their respective team.
Requirements
- Respond to service escalations the same day and be the final say in engineer deployment
- Drive Customer pipeline and be the liaison between the Sales and Services Teams
- Ensure employee retention and reduce turnover
- Manage the distribution and maintenance of required certifications for vendor partnership level and the continuing education of your team
- Participate in the interview process and voice opinions on hiring decisions
- Provide leadership and mentoring to the engineering team and hold team meetings on a regular basis
- Meet annual billable hour goal, as defined by HBS
- Compile and deliver annual reviews of engineering team
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term disability insurance
- Paid time off
- 401k package