Implementation Supervisor

We are HCSS. We develop software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is to provide a great life for our employees. The Implementation Supervisor will lead a team, drive systems, and make data-informed decisions to ensure scalable customer onboarding and consulting delivery.

Requirements

• 2+ years of experience in Professional Services Operations, Implementation, or Consulting, with at least 1 year in a leadership role or equivalent
• Working knowledge of PMO, Implementation, and Consulting processes and tools
• Understanding of SaaS customer lifecycle from Sales through Customer Success, including handoff points and shared accountability
• Ability to configure and develop within PS tools, including SuiteProjects Pro and Salesforce
• Strong analytical skills with the ability to identify trends, leading indicators, and root causes from operational data
• Comfort working with various data storage methodologies
• Excellent written and verbal communication skills with technical, non-technical, executive, and non-executive audiences

Benefits

• Flexible hybrid schedule
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness