Investor Services Manager

At HedgeServ, we’re redefining what’s possible in fund administration. We partner with the world’s most forward-thinking investment managers to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform gives clients real-time insights and unmatched control over their operations.

Requirements

• Resolve investor transaction enquiries escalated by Supervisor or Administrator
• Ensure all aged items on TA bank reconciliations are resolved timely
• Resolve complex AML/KYC documentation issues in conjunction with the AML Team
• Review Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System)
• Review of Redemption Payment Schedules
• Review wire transfer payments
• Ensure investor reporting is provided accurately and timely as agreed with client
• Ensure client reporting is provided accurately and timely and in line with agreed client expectations
• Handling complex calls from investors
• Identify areas for improvement in processes, personnel and structure for discussion with Director
• Establish and maintain effective working relationships with the NAV, QA, Compliance and Internal Audit departments within HedgeServ
• Review annual fund audit requirements ensuring all items are addressed timely and accurately
• Ensure all investor audit requests are responded to accurately and timely
• Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV team ensuring consistency and clarity of service
• Manage investor services recruitment, training and performance evaluations
• Review documentation upon initialization of new clients

Benefits

• Remote and hybrid working arrangements
• Fully paid comprehensive health and well-being benefits