At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.
Requirements
- Resolve investor transaction enquiries escalated by Supervisor or Administrator
- Ensure all aged items on TA bank reconciliations are resolved timely
- Resolve complex AML/KYC documentation issues in conjunction with the AML Team
- Review Investor Transactions on HedgeInvestor( HedgeServ proprietary Investor Services System)
- Review of Redemption Payment Schedules
- Review wire transfer payments
- Ensure investor reporting is provided accurately and timely as agreed with client
- Ensure client reporting is provided accurately and timely and in line with agreed client expectations
- Handling complex calls from investors
- Identify areas for improvement in processes, personnel and structure for discussion with Director
- Establish and maintain effective working relationships with the NAV, QA, Compliance and Internal Audit departments within HedgeServ
- Review annual fund audit requirements ensuring all items are addressed timely and accurately
- Ensure all investor audit requests are responded to accurately and timely
- Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV team ensuring consistency and clarity of service
- Manage investor services recruitment, training and performance evaluations
- Review documentation upon initialization of new clients
Benefits
- remote and hybrid working arrangements
- fully paid comprehensive health and well-being benefits
