At HedgeServ, we're redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world's most forward-thinking investment managers to deliver seamless, tech-enabled solutions that drive performance. We offer a wide range of benefits and a workplace culture designed to support your health, career ambitions, and life beyond work.
Requirements
- Resolve investor transaction enquiries escalated by Supervisor or Administrator
- Ensure all aged items on TA bank reconciliations are resolved timely
- Resolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
- Review Investor Transactions on HedgeInvestor
- Review of Redemption Payment Schedules
- Review and release wire transfer payments
- Ensure investor reporting is provided accurately and timely as agreed with client
- Ensure client reporting is provided accurately and timely and in line with agreed client expectations
- Handling complex calls from investors
- Identify areas for improvement in processes, personnel and structure for discussion with Director
- Establish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServ
- Review annual fund audit requirements ensuring all items are addressed timely and accurately
- Ensure all investor audit requests are responded to accurately and timely
- Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
- Manage investor services recruitment, training and performance evaluations
- Review documentation upon initialization of new clients
Benefits
- Full private medical insurance
- Permanent health insurance/income protection as well as Life insurance
- Defined contribution pension scheme with competitive employer contributions
- Employee Assistance Programme
- Competitive annual holiday entitlement
- Annual professional membership fee reimbursement
- Club/gym subsidy
- Discretionary annual bonus scheme
- Referral Program
- Remote/hybrid working opportunities
- Tuition support for professional qualification exams
- Support for workplace equipment and programs promoting mental health and wellbeing
