Mitarbeiter:in im Kundenservice
HeimwerkertoolsUpper Austria, Austria
Posted April 13, 2026
2300 - 2300 EUR
Full Time
About the Company
Heimwerkertools is the leading online retailer of building and furniture fittings in the German-speaking market. The company specializes in premium branded products for ambitious DIY enthusiasts, supported by deep technical expertise and an extensive niche catalogue. With consistent annual growth of over 30%, it has expanded to a 50-person team headquartered in Gampern, Upper Austria. Its success is driven by a customer-centric e-commerce model that leverages Amazon and a dedicated online shop.
Job Description
Customer Service Representative responsible for providing friendly and competent customer support, handling customer inquiries and complaints, and collaborating with various teams to ensure happy customers.
Requirements
- Completed vocational training in a commercial field (e.g., HAK, Office Secretary, Diploma)
- At least 2-3 years of experience in customer service or a similar position
- Communicative and friendly, able to delight customers and resolve their concerns - both in writing and over the phone
- Proactive and self-motivated, with a high level of enthusiasm for working in a team
- Precise and structured work approach, even in high-pressure situations
- Safe handling of email, office applications; experience with ERP systems and ticketing tools is a plus
Benefits
- Attractive compensation with a willingness to pay above market rate based on experience and additional benefits
- Appreciative company culture, joint events, and flexible working hours
