Technical Operations Lead

Hello Heart is a fast-growing, mission-driven, AI-native company transforming how heart health is managed. As an AI-first company, we expect employees across functions to be AI fluent and to use AI in thoughtful, practical, and responsible ways.

Requirements

• 5+ years of experience in technical operations, support operations, business systems, or systems administration
• Experience serving as the primary administrator for a support ticketing platform, with Zendesk strongly preferred
• Experience implementing new tools and integrating multiple systems in a fast-paced environment
• Strong experience with systems administration, workflow automation, troubleshooting, and process improvement
• Experience building reporting and working with data visualization tools like Tableau and Snowflake

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan